Owner Driver FAQs

How do I register my bank details?

If you have not already registered at time of installation then please contact us on 0207 609 5500 with your bank details OR you can register online at www.cmt.london and then select DRIVER PORTAL. If you haven't registered during business hours and still wish to use the system, then you will have to register online. As soon as you enter your badge number and bank details you're good to go!

How do I turn my tablet on?

The system will power on when the ignition is turned on. It will take a minute or so for this to complete and the login screen will be shown.

How do I Sign On and Sign Off the payment system?

Your User Name is your badge number and your pin is what you chose when you first registered. If you choose you can change your pin number from within the "DRIVER PORTAL." The first time you log in select Remember Me so that you info is saved. This way you will only have to press Continue to sign in the next time. At the end of your shift press Sign Off and exit the system.

How do I process a card payment?

When you stop the meter the fare will appear on the tablet. Press CARD to send it to the passenger facing terminal. CASH JOBS Ignore the tablet and do cash jobs exactly as you currently do, by starting, stopping and clearing the meter.

What do I do if a passengers card doesn't work?

The vast majority of issues processing passenger cards are due to passenger error. In most cases retrying the card payment will work. Failing that please ask your passenger to try again using a different card or ask them to pay with cash. If you are experiencing a system issue please call our helpline 0207 183 1894 so that we can process a payment remotely for you. This will not help if the tablet is showing "VOID" or "NOT AUTHORIZED" as those errors represent a problem with the passenger's card.

What do I do if my receipt says "Cancelled" / "Void" / "declined" / "Unable to connect"

When a receipt reads void, cancelled or declined, or if a passenger fails to present a card within 30 seconds, the terminal will time out and the tablet will show a CARD DENIED screen which is red. Press OK and either CLEAR THE JOB AND TAKE CASH, or press CARD to send it through to the passenger as a card payment again. If your Merchant receipt does not have an AUTH code the transaction was not successful and you will not be paid.

CHIP & PIN: First receipt is the Card Holders copy which you pass to the passenger. The second receipt is the Merchant copy which you retain.

CONTACTLESS: Only one receipt is printed – the Merchant copy. If the passenger requests a receipt press PRINT on the tablet.

SWIPE: The first receipt is the Merchant copy, which the passenger signs and returns to the driver. The second receipt is the passengers.

SET FARES: Press SET FARE and manually enter the fare. Touch outside the fare field and press CALCULATE to add the surcharge. Press OK to send the fare to the passenger facing terminal.

How do I know a transaction has been successful?

The screen will also show you a receipt with the Auth code at the bottom as well as a Green tick icon. If the transaction was not successful a Red cross will be shown as well as an error message detailing why the card transaction was not successful. My printer icon is yellow? Your printer only works if your ignition is on, please check that there is no paper jam. If your printer is out of paper the Icon will also be yellow. You will still be able to accept cards, however, you will have to hand write receipts.

How do I print a duplicate receipt?

When a transaction is finished and the results are shown the system will automatically print the appropriate receipts. If you would like to re-print please press the RECEIPT icon. Where do I buy new printer paper rolls? You can buy thermal printer rolls (57 x 40 x 12.7mm) at most stationers or online. However, Rymans are generally the most cost effective.

When do I get paid?

Twice a week payment included free of charge or optional daily payment. Twice weekly schedule Monday 00:00 to Thursday 23:59 with money cleared into your account on Tuesday and Thursday 00:00 to Monday 23:59 with money cleared into your account on Thursday. Optional daily payment at cost of £1.25/week paid the next business day for all fares between 00.00 to 23:59. All Friday and weekend work is cleared on Monday. Detailed breakdown of trips and costs sent by email every time you are cashiered, no matter which option you prefer.

What do I do if a payment has been missed?

If you have a receipt with an Auth code but you have not been paid as you expected please call us and report the issue and a Customer Support Assistant will research the matter and get back to you. Please remember the payment cycle as it is possible you are not due to be paid yet.

My system says 'Check Pin Pad'

This error message appears when the last customer to use the pin pad in the back has removed the card too quickly during transaction process. To clear the driver must follow instructions on the pin-pad with the ignition lights on.

How do I check my transactions?

If you gave us your email when your first registered you will have received a link to our online transaction portal. Follow the instructions on the email and you will be able to set date ranges to check your transactions. Your user name will be your badge number and your password will be whatever you specified. The driver portal can also be accessed from www.cmt.london and then select "DRIVER PORTAL."

How do I reset my payment system?

If you are having issues with your payment system the first step to try is to reset everything. Like all electronics sometimes simply restarting helps a great deal. To reset the in vehicle equipment press menu in the top left corner and then select the "SOFTWARE RESET" Option. Choose one of the 5 errors and then press reset. The system will reboot, which should take about a minute. It might be an idea to restart the tablet at this point too. If you are continuing to have issues give us a call or stop in to one of our service centres.