Frequently Asked Questions
A guide to help you get familiar with your new Taxiworld Payment System.
Processing a Payment
How do I process a card payment?
Once you stop the meter, the fare will automatically appear on the passenger pin-pad with an option to leave a tip. Your passenger can then tap, insert or swipe their card.
How do I know if a payment has been approved or declined?
When a transaction is approved, your screen will turn GREEN.
When a transaction is declined, your screen will turn RED.
IMPORTANT: Do not clear your meter while a transaction is processing as the green / red screens will not appear and you won't know if the transaction was approved or declined.
What happens with cards that require a passenger's signature?
- Your passenger will be prompted to swipe their card.
- Get your passenger to sign the printout.
- Once you have verified the signature press ACCEPT SIGNATURE.
- You will then see the approved green screen or declined red screen.
IMPORTANT: If you don't press ACCEPT SIGNATURE before clearing your meter, the payment will not process and you will not get paid!
What if the passenger insists payment has been made?
A passenger may try to show you that they have paid using a banking app on their phone. A 'pending' transaction in an app is not evidence of payment! Your screen turning green is how you know payment has been made.
What do I do if I have a problem taking a payment?
We can take payment over the phone 24/7 on 0208 885 8666.
Tipping and receipts
What does the tipping algorithm do?
Designed to more than cover your processing fees, the suggested tip amount automatically adjusts based on the metered fare so your passenger simply pressesyes
What is the Taxiworld tip guarantee?
We guarantee that the tips you receive on your metered fares over a month will more than cover your processing fees. If they don't, we'll pay you the difference!
From the last 300,000 meter jobs, 250,539 have received tips (84%)
How does a passenger leave a higher or lower tip than the one suggested by Taxiworld?
Tell your passenger to:
- Press the red cross ONCE.
- Enter their desired tip amount.
- Press the green tick to confirm.
How does a passenger leave no tip?
Tell your passenger to press the red cross TWICE.
How does a passenger get an e-receipt?
A QR code will automatically appear on the pin-pad after the fare has been paid. Your passenger simply scans the QR code to get their e-receipt.
How do I print a cash receipt?
- Press the Print receipt button on the home screen.
- Print the Last meter job.
Payments
How often do I get paid?
We pay you on Tuesdays and Fridays.
- Tuesday payments cover Friday, Saturday, Sunday, Monday jobs.
- Friday payments cover Tuesday, Wednesday and Thursday jobs.
Daily payments are available for a fee of £1 a week.
IMPORTANT: Payments are typically in your account by midday but may take longer depending on your bank.
How do I check my payments?
There are three ways to view your payments:
- We email you a PDF statement every time we pay you.
- Press the Payments button on the home screen and then press Details to view the payment summary.
- Login to your Taxiworld driver account. taxiworld.co.uk/login
Prices and fees
What does the Taxiworld Payment System cost?
| Fare + Tip | Fee |
|---|---|
| £5 and below | £0 |
| Up to £100 | 3.75% + 20p |
| £100 and over | £3.95 |
Remember, we guarantee that the tips you receive on your metered fares over a month will more than cover your processing fees. If they don’t, we’ll pay you the difference!
Technical
How do I reboot my system if it's not working?
- Press and hold the red button on the top left of the screen for 2 seconds.
- Press RESTART on the screen.
If you still have a problem, contact our team on 0208 885 8666.
