How do I register my bank details?
If you have not already registered at time of installation then please contact us on 0207 609 5500 with your bank details OR you can register online at www.cmt.london and then select DRIVER PORTAL. If you haven’t registered during business hours and still wish to use the system, then you will have to register online. As soon as you enter your badge number and bank details you’re good to go!
How do I turn my tablet on?
The system will power on when the ignition is turned on. It will take a minute or so for this to complete and the login screen will be shown.
How do I Sign On and Sign Off the payment system?
Your User Name is your badge number and your pin is what you chose when you first registered. If you choose you can change your pin number from within the “DRIVER PORTAL.” The first time you log in select Remember Me so that you info is saved. This way you will only have to press Continue to sign in the next time. At the end of your shift press Sign Off and exit the system.
How do I process a card payment?
When you stop the meter the fare will appear on the tablet. Press CARD to send it to the passenger facing terminal. CASH JOBS Ignore the tablet and do cash jobs exactly as you currently do, by starting, stopping and clearing the meter.
What do I do if a passengers card doesn’t work?
The vast majority of issues processing passenger cards are due to passenger error. In most cases retrying the card payment will work. Failing that please ask your passenger to try again using a different card or ask them to pay with cash. If you are experiencing a system issue please call our helpline 0207 183 1894 so that we can process a payment remotely for you. This will not help if the tablet is showing “VOID” or “NOT AUTHORIZED” as those errors represent a problem with the passenger’s card.
What do I do if my receipt says “Cancelled” / “Void” / “declined” / “Unable to connect”
When a receipt reads void, cancelled or declined, or if a passenger fails to present a card within 30 seconds, the terminal will time out and the tablet will show a CARD DENIED screen which is red. Press OK and either CLEAR THE JOB AND TAKE CASH, or press CARD to send it through to the passenger as a card payment again. If your Merchant receipt does not have an AUTH code the transaction was not successful and you will not be paid.
CHIP & PIN: First receipt is the Card Holders copy which you pass to the passenger. The second receipt is the Merchant copy which you retain.
CONTACTLESS: Only one receipt is printed – the Merchant copy. If the passenger requests a receipt press PRINT on the tablet.
SWIPE: The first receipt is the Merchant copy, which the passenger signs and returns to the driver. The second receipt is the passengers.
SET FARES: Press SET FARE and manually enter the fare. Touch outside the fare field and press CALCULATE to add the surcharge. Press OK to send the fare to the passenger facing terminal.